Agency and self-referrals are accepted by WAITS
If you would like to refer in person, please contact us by phone on 0121 440 1443 or email us via support@waitsaction.org for an electronic referral form.
Community Integration Explained
WAITS Vision and Mission
Vision: To create a legacy of freedom, empowerment and safety for women and families
Mission: Working collaboratively, equipping women to make positive choices that transforms their futures
WAITS Values
Women-centred:
- We are client focussed
Accountable:
- We empower staff
- We respect and value the diversity of people in our communities
Inclusive:
- We treat people with dignity and respect
- We are committed to fair access to services and employment for all
Trust:
- We act with integrity and honesty
- We are transparent and open on the conduct of our charity
- We preserve the privacy and confidentiality of our clients
Sustainable:
- We deliver holistic, quality services that provide value for money
- We are innovative, using creative solutions to meet challenges
What happens next?
When we receive your call or referral form we will contact you on a withheld number and ask if you can talk- at this point you can hang up or pretend we are a nuisance call (we will go along with it).
When you are able to talk call us on 0121 440 1443 we will arrange an assessment appointment for you here at the office.
Address: Wesleyan Building, 3rd Floor East, Colmore Circus, Birmingham B4 6AR
We aim to assess you within 5 working days of receiving the your call / referral.
The assessment involves completing a form, with the help of a support worker who will take you through it step by step. The form takes around half an hour to complete.
This form covers things such as confidentiality and information sharing, your support needs (e.g. if you need counselling or a befriender for example), and who we should contact in case of an emergency.
Assessment & support
The assessment will tell us if, and how, we can best support you:
If our services are suitable, you will be assigned a support worker who will provide dedicated one to one support sessions (which might mean going to meetings with you, helping you to claim benefits, applying for suitable accommodation or just to simply have a chat).
If however our services do not best meet your needs, we will signpost you to the appropriate agency and ensure that the referral is picked up for you.
What do we offer?
One-to-one support: You will be assigned a support worker who will work with you on a one-to-one basis to devise a support plan of your goals and needs, and help you to achieve these goals and access support for any additional needs you may have.
Unlike some of the other organisations, WAITS are not time-bound, meaning we can support you until you are ready to move on.
Advocacy: supporting you with making difficult/important phone calls, speaking on your behalf if you feel unable to do so- ensuring you have a voice even when you feel most vulnerable.
Agency Co-ordination: Some women, especially those with multiple and complex needs find themselves having to repeat their stories over and over again, or may feel overwhelmed when having to arrange lots of different appointments.
If you are receiving support from WAITS, we will help to organise and co-ordinate all the agencies involved in your care, so you can concentrate on the more important bits!
Workshops: For more information on our workshops click here
These are just a taster of some of the support that we offer.